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Home > Support > Service

Flexible Service Options

All AccelStor products are covered by a standard 3 year basic warranty including Advanced Replacement and phone support at no extra cost. Extended and enhanced warranty coverage options are also available with every product purchase.
In most sales regions we offer at least our Gold service package with 5x9 NBD onsite service, Platinum class 24x7x4 service is available in major cities in most regions. Ensuring the fastest service for all technical support issues, a 24 hour helpdesk hotline is also provided with every NeoSapphire product, no matter the service level agreement.

For more details please contact the AccelStor sales team.

Service Packages

We offer varied and customizable SLAs for customers in order to suit different demands.
Customers with special requirements can always be assured thanks to their finely personalized support packages to fulfill their demands in product support and maintenance. Optional addon’s such as spares packs and on shelf spares can be requested alongside standard packages. Available service levels start from Silver (default) Gold and Platinum and covers up to 24 x 7 service with 4 hours onsite service.

Platinum

24x7x4

1 Hour Response Time 
24x7 Helpdesk Hotline 
4 Hours HW Replacement
4 Hours Onsite Support

 

Gold

5x9 NBD Onsite

1 Hour Response Time
24x7 Helpdesk Hotline
NBD HW Replacement
NBD Onsite Support

Silver

NBD Replacement

1 Hour Response Time
24x7 Helpdesk Hotline
NBD HW Replacement

 

Service Hotlines (Helpdesk)

A dedicated regional and global 24 x 7 helpdesk hotline is provided with every registered product purchase to ensure no delays in reaching to our support technicians and arrangement of hardware maintenance or replacement. The helpdesk staff help to resolve basic technical issues and assist with contacting dedicated engineers for further troubleshooting when necessary.

Skype ID: [email protected]

America

Brazil

Canada

Mexico


United States

+1 (888) 601 2116

EMEA

Austria

+43 (720) 778 860

Bahrain

Belgium


Bulgaria

Croatia

Cyprus


Czech Republic

+420 (2) 9633 0881

Denmark

Estonia


Finland

France

Germany


Greece

Hungary

Iceland


Ireland

Italy

Kuwait


Latvia

Liechtenstein

Lithuania


Luxembourg

Malta

Nertherlands


Norway

Oman

Poland

+48 (22) 483 5338

Portugal

Romania

Serbia


Slovakia

Slovenia

South Africa


Spain

Sweden

Switzerland


UAE

Ukraine

United Kingdom

+44 (808) 273 4886

APAC

China

Indonesia

India


Japan

Malaysia

Russia


Singapore

South Korea

Oecania

Australia

New Zealand

If you have any business inquiries about our products, via e-mail:
America: [email protected]
EMEA: [email protected]
APAC: [email protected]
General inquiry: [email protected]

Products and Services Terms

The AccelStor Products and Services purchased or received by your company or other entity are subject to the terms and conditions below.
• Limited Warranties
• End User License Agreement (.pdf)

Service Coverage

AccelStor has now provided the product service with coverage in most countries and major cities in the Europe, United States and APAC, and expanding to cover more business regions.*

For details of countries/cities coverage please contact AccelStor sales team for more details.

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