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Limited Warranty

This Limited Warranty gives you, the customer, express limited warranty rights from AccelStor, the manufacturer. In addition, you may also have other legal rights under applicable local laws or special written agreements with AccelStor.

Warranty Options: Standard 3-Year Limited Warranty, or Extended Warranty

A part installed during the initial installation of AccelStor NeoSapphire is subject to a full warranty effective on the date of the product was purchased in its original sealed packaging. A part that replaces a previously installed part assumes the remainder of the warranty period for the replaced part. A part added to a machine without replacing a previously installed part is subject to a full warranty effective on its date of purchase. Unless specified otherwise, the warranty period and type of warranty service of a part are the same as those for AccelStor NeoSapphire in which it is installed.

Note: An SSD has a limited number of program/erase cycles to which it can be subject in nature. AccelStor’s warranty for SSDs is limited to those which have not reached the maximum number of program/erase cycles. An SSD has reached its maximum usage limit may fail to operate according to its specifications and will not be repaired or replaced under AccelStor warranty terms.

AccelStor makes no other express warranty or condition whether written or oral and AccelStor expressly disclaims all warranties and conditions not stated in this Limited Warranty.

During the limited warranty period, AccelStor will repair or replace any defective component, except the SSDs having reached the maximum usage limit. All component parts or hardware products removed under this Limited Warranty become the property of AccelStor.

Exclusions

AccelStor does not warrant that the operation of AccelStor NeoSapphire will be uninterrupted or error-free. AccelStor is not responsible for damage that occurs as a result of your failure to follow the instructions intended for AccelStor NeoSapphire.

This Limited Warranty does not apply to any part that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other external causes; (b) by operation outside the usage parameters stated in the user documentation; (c) by software, interfacing, parts or supplies not supplied by AccelStor; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in transit; or (g) by modification or service by anyone other than prior confirmation from AccelStor.

AccelStor is not responsible for damage to or loss of any programs, data, or removable storage media. AccelStor is not responsible for the restoration or reinstallation of any programs or data other than the software installed by AccelStor when AccelStor NeoSapphire is manufactured.

AccelStor is not responsible for any interoperability or compatibility issues that may arise when (a) products, software, or options not supported by AccelStor are used; (b) configurations not supported by AccelStor are used; (c) parts intended for one appliance are installed in another appliance of a different make or model.

LIMITATIONS OF LIABILITY

ACCELSTOR’S RESPONSIBILITY UNDER THIS OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND, AS SET FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACCELSTOR IS NOT RESPONSIBLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING THE PRODUCT), EVEN IF ACCELSTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

THIS WARRANTY REPLACES ALL OTHER WARRANTIES FOR THE PRODUCT AND ACCELSTOR DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, COURSE OF DEALING AND USAGE OF TRADE.

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